Frequently Asked Questions
How does subscribing to a product work?
When you subscribe to a Nursem product, you’ll receive regular deliveries based on the schedule you choose—whether it’s every month, every two months, or another frequency that suits your needs. The subscription is automatically charged to your original payment method, and you can adjust or skip deliveries as needed. Subscribing also gives you a 10% discount on your orders, free shipping, and early access to new products.
How do I know which product is best for me?
To find the best products for your skin, browse our Skin Concerns page where we offer a selection of products tailored to specific skincare needs. You can explore options based on your individual skin concerns.
Can I make changes to my subscription?
Yes, you have full flexibility to modify your subscription at any time. Log into your Customer Account to adjust your delivery frequency, swap products, add items, or skip a shipment. You can manage your subscription to fit your evolving skincare needs.
How do I cancel my subscription?
You can cancel your subscription at any time by accessing your Customer Account and selecting ‘Manage my Subscriptions’. Please note that cancellations require at least 2 business days' notice before your next scheduled delivery to ensure your request is processed on time.
Is there a discount for subscribing?
Yes! Subscribing to Nursem products gives you a 10% discount on every order and early access to new product releases.
How do I update my payment details or address?
You can update your payment method or shipping address by logging into your Customer Account. Simply go to your subscription settings and make the necessary changes before your next scheduled delivery to ensure everything arrives smoothly.
Can I modify the products in my subscription?
Yes, you can modify your subscription at any time. Whether you want to swap a product, add a new item, or change the delivery frequency, you can easily adjust your subscription through your account.
Will I receive notifications about my subscription?
Yes! We’ll send you reminders before your next scheduled delivery, along with updates about new products, special offers, and any changes to your subscription. You can always stay informed and manage your preferences with ease.